Marketplace Rules

1. Scope and Dexicon's role

These Rules apply to every listing, offer, bid, bundle, trade, shipment, payout and dispute on Dexicon. You accept them once, before your first marketplace action, and your acceptance is recorded with the version number.

Every sale or trade is a contract between the buyer and the seller. Dexicon is exclusively a distance intermediary: we run the platform, the checkout and the dispute procedure, but we are not a party to the transaction, we never take possession of cards, products or money, and we never physically inspect an item.

Payments are processed and held by Mollie B.V., a licensed payment service provider. Identity checks on sellers and chargebacks are handled by Mollie under its own terms.

Who is responsible for what — the short version:

Where a claim goes. Because Dexicon is not a party to your purchase or trade, a claim about the item is a claim against the seller, a claim about the parcel is a claim against the carrier, and a claim about the payment is a claim against Mollie. Dexicon helps: we hold the money until the check window passes, we run the return and dispute route, we chase the carrier on a lost parcel, and we hand you the record of the deal so you can make your case. What we cannot do is stand in for the person you dealt with. ToS §13 sets out the whole division and the limits of our own liability.

2. Private collectors only — and what that means for your rights

Dexicon is a consumer-to-consumer marketplace: the seller is another collector, not a shop.

Say this out loud once, because it matters: when you buy from a private individual, consumer sales law does not apply. No statutory conformity guarantee, and no 14-day right of withdrawal on the item. That is not a Dexicon choice — it follows from the seller not being a trader.

What you get instead is contractual, and it comes from us: your money is held until you confirm, you get a check window after delivery, and there is a return and dispute route with fixed deadlines. Those promises are in these Rules, and §12 says exactly how far they reach.

When is someone a trader instead of a private seller? Indications include buying items in order to resell them, selling regularly and in volume with a profit motive, and presenting yourself as a business. Business or trade selling is not allowed on Dexicon. If your activity looks commercial we contact you first to talk about it; if it continues we end your selling access.

Crossing a DAC7 reporting threshold does not make you a trader (§17). They are separate questions with separate answers, and we do not treat one as proof of the other.

3. Who may sell — verification is mandatory

• Selling requires a verified account: identity and bank verification, performed by Mollie, must be completed before your first listing goes live. This is a requirement of the payment chain under anti-money-laundering law, not a Dexicon preference. Unverified users can prepare draft listings; drafts go live automatically once verification succeeds.
• Verification runs only through the in-app flow. Never send a copy of your ID through chat. Nobody at Dexicon will ever ask you to, and Dexicon never stores identity documents (Privacy Policy §2).
• Marketplace, chat and community require you to be 16 or older.
• Selling requires you to be 18 or older. Buying, trading and the collection tools do not. Getting paid means holding a payment account, and our payment provider does not accept account holders under 18. If you are younger, your listing is kept as a draft and the app says why.

4. Listings

• Real photos of the actual item are required — at least one, and the app says how many sides are needed per listing type. A listing with only stock images is not allowed.
• Describe the condition honestly, using the in-app condition scale. For sealed products, the "seal looks questionable" flag is always shown to buyers when it is set.
• Authenticity declaration. For every listing you actively confirm that the item is authentic and in your possession. This box is never pre-ticked, and the confirmation is logged with the listing.
• Graded cards (slabs) may only be listed once the certificate has been verified; the listing then carries the verification badge.
• You set your own price. Dexicon shows a market reference for information only (ToS §8).
• How long a listing runs. After 90 days we ask whether it should stay, with a price suggestion. No answer means one reminder on day 97, and if there is still no answer the listing is taken off the market on day 111. It is paused, not deleted — you can put it back with one tap.

Prohibited: counterfeits and proxies; items you do not possess; stolen goods; unreleased or leaked cards; items that are not Pokémon TCG; digital codes you have no entitlement to; misleading photos or descriptions; getting around the fee or the escrow; and asking to pay or complete a deal outside the platform.

5. The Payment fee — what the buyer pays us

• Selling on Dexicon is free. No listing fee, no commission, no percentage.
• The buyer pays one fixed Payment fee per order. It covers the cost of processing the payment, the buyer-protection procedures in these Rules (holding the money, the check window, returns, disputes and lost-parcel handling), and the cost of running Dexicon. It is what keeps selling free and the app free: there is no commission, no listing fee and no advertising.
• The fee is set by the item price of the order — cards and products only. Shipping is never counted, so nobody can push an order into a higher fee step by raising the shipping cost, and nobody can dodge the fee by hiding price in it. For a lot or a bundle it is the sum of the item prices, and one fee per order.

The fee ladder in force under this version:

• Step boundaries are inclusive. The step that applies is frozen at the moment you pay, so a later price change never changes the fee of an order that has already been paid.
• The amounts above are total prices to you. Any VAT due is already included and there is no separate VAT line.
• If we change this ladder, we publish a new version of these Rules with a new version number and date, and the new amounts apply only to orders paid after that date. The app always shows the exact fee in the price breakdown before you pay — that breakdown is what you are agreeing to, and it names the seller, the shipping cost and the fee separately. There are no other charges.
• Your right of withdrawal on the fee. The fee is a service you buy from Dexicon, so unlike the item itself it is a contract with a trader and you do have a 14-day right of withdrawal on it. By paying, you expressly ask us to start protecting your order immediately, and you acknowledge that this right ends once that protection has been fully provided — which is when the deal closes. Until then you can withdraw from the fee by writing to support@dexicon.app; because the protection is then only partly used, we refund it in proportion.
• We refund the fee in full, without you having to ask, when the deal fails through no fault of yours: the seller does not ship, the parcel is lost, or a return or dispute is decided against the seller (§9, §10, §12).
• Not an in-app purchase. Cards, sealed products, shipping and the Payment fee are physical goods and a service between you, another collector and our payment provider. They are paid at our checkout through Mollie and never through App Store or Google Play billing, which is for digital content only. The only thing you can buy through a store is Dexicon Pro (ToS §6 and §18).

6. Payment and escrow

• All payments run through the in-app checkout, processed by Mollie, using the payment methods shown at checkout. Paying or settling outside the app is not allowed and is not protected.
• On payment, the money is held by Mollie in a segregated, escrow-style balance. Dexicon never holds or receives the buyer's funds.
• The held amount is released to the seller when:

1. the buyer confirms the order is in good order, or
2. the 5-day check window after confirmed delivery passes without a report from the buyer (automatic release), or
3. a return or dispute is decided in the seller's favour.

• A reported problem, a return or a dispute freezes the held amount — visibly, with the amount shown to both parties — until it is resolved.
• Payouts to sellers run on the weekly payout schedule, or on request. Changing your payout IBAN requires full re-verification.
• Chargebacks. A chargeback started with a bank or card issuer is handled by Mollie under its own procedure, and Mollie's decision is the one that counts there. If a chargeback succeeds after the money has already been released, the amount is recovered from the seller: it was the seller's sale and the seller received the money. We set it off against the seller's balance or future payouts, or we ask for it back. Dexicon is not a party to the sale and does not stand in for it (ToS §13). We tell the seller what happened and what evidence we passed on, and we pass on everything the deal record holds so the seller can defend the case.
• Money never sits still forever: see the 45-day rule in §12.

7. Shipping — always tracked, insured above €100

• Every shipment is tracked. The shipping class follows from the order and is set by the platform; it cannot be chosen freely, so the protection cannot be undercut.
• An order with a total above €100 ships insured, and that is locked in at checkout.
• Insurance through the platform's shipping route goes up to €5,000. Above that the deal can still go ahead, insured up to that maximum, but only after both parties explicitly confirm that the value above €5,000 travels uninsured and at their own risk.
• The seller ships with the platform-generated label. The buyer's address appears only on the label, never in chat.
• The seller has 7 days from the label being ready to hand the parcel to the carrier. A reminder follows on day 3. If there is still no carrier scan after 7 days, the order is cancelled automatically and the buyer is refunded in full, including the Payment fee.
• The seller is asked to photograph the packed parcel as proof of proper packing. That photo is what settles a later argument about packaging, so it is worth taking.
• Transport is done by the carrier. Dexicon does not transport goods, does not handle parcels and never has an item in its possession. Risk of loss or damage in transit is covered through the tracked and, where required, insured route, and a claim for transport loss or damage lies against the carrier. We buy the label, we watch the tracking, and we pursue the carrier on a lost parcel (§10), but the carrier is the one who moved the parcel and the one who answers for it.
• Where the risk sits between you two. Until the parcel is handed to the carrier the item is at the seller's risk, and the seller is responsible for packing it properly. From hand-over until delivery the transport route carries it, as described above. After delivery, the buyer carries the item, subject to the 5-day check window in §8 and the return route in §9.

8. The deal flow and the 5-day check window

Every deal moves through fixed, visible milestones: offer accepted → paid → label ready → handed over → delivered → your check (5 days) → seller gets paid → reviews → closed. Both parties see the same tracker and are notified at every step.

After delivery the buyer has 5 days to check the order and report a problem. No report within 5 days means the held money is released to the seller automatically. This check window is the buyer protection that takes the place of the withdrawal right you do not have against a private seller (§2).

9. Returns

• A return must be reported inside the 5-day check window, for one of these reasons: not as described · damaged · wrong item · doubt about authenticity.
• "I changed my mind" is not a return reason between private individuals.
• The procedure: (1) the buyer requests the return with a reason and photos → (2) the seller accepts, or the request is accepted automatically after 3 working days of silence → (3) the buyer ships the return, tracked, within 5 days → (4) the seller has 2 days after delivery to inspect it → (5) the refund follows, and it also follows automatically if the seller stays silent.
• Who pays. If the seller was at fault — not as described, wrong item, authenticity doubt confirmed — the buyer gets everything back: item price, shipping and the Payment fee, and the seller pays for the return label. Otherwise the buyer gets the item price back and pays the return shipping.

10. Lost parcels

• If tracking stops, the buyer can report the parcel lost from day 2 up to day 30 after the last carrier scan.
• On a lost-parcel report the buyer is refunded out of the held amount, which has not been released. Dexicon then pursues the claim against the carrier.
• Where Dexicon additionally pays the seller for a lost parcel, that payment comes from Dexicon's goodwill buffer. Be clear about what that is: a discretionary payment we decide on case by case. It is not insurance, it does not give you a right to payment now or later, and it is not a promise to pay on an uncertain event — so it is not an insurance contract within the meaning of the Dutch Financial Supervision Act (Wft), and the Payment fee is not a premium. What the fee buys is the procedure: the money held, the check window, the return route and the dispute route. Those we do owe you.
• If a lost parcel turns up later, the buyer can pay the same price again to keep it, or return it free of charge.

11. Doubts about authenticity

If a buyer doubts a card is genuine: the card stays with the buyer during the review; the buyer submits the required photos (front, back, edge and corner, close-up, in daylight); the seller gets 48 hours to respond; two reviewers assess the evidence and the outcome comes with written reasons, as soon as we can. If the buyer is refunded, the card may not be listed on Dexicon again.

Dexicon's review is an assessment of the evidence for the purpose of deciding where the held money goes. It is not an authentication service, not a certificate, and not an expert opinion you can rely on elsewhere.

12. Disputes — a decision about the money, and nothing else

• First, the two of you get 48 hours to settle it together, with one-tap proposals: partial refund, return, release.
• If that does not work, Dexicon decides, based only on the evidence recorded in the app — photos, chat, tracking, the deal record — and always with a written statement of reasons.
• A dispute decision is only a decision about where the held amount goes. It is not a judgment, it does not establish fault or ownership, and both parties stay free to bring the matter before a court. Nothing in these Rules takes that away, and nothing in them takes away a mandatory consumer right.
• Our liability for a decision. Where we decide in good faith on the recorded evidence, Dexicon is not liable for the outcome, except in case of intent or gross negligence on our part, and except where liability cannot be excluded by law (ToS §13). You do not give up any claim you have against the other party.
• Hard time limits. A dispute still open on day 38 after payment is escalated for final review. If there is no ruling by day 45 after payment, the full held amount goes back to the buyer automatically. The seller keeps the right to object.
• Objection. Each party may object once, within 7 days of the decision, and only with new information. A different reviewer looks at it. If the decision changes, the correction is paid from Dexicon's goodwill buffer — money already released to someone who acted in good faith is never clawed back. Buffer corrections are discretionary (§10, ToS §13).

13. Trades

• Trade with money on top. The money leg runs through the protected route: the Payment fee is charged on the difference, both parcels ship tracked with platform labels, and the money is released when both sides have confirmed delivery. One dispute freezes the whole trade.
• Pure trade, no money. There is no escrow and no payment protection — there is no payment to protect. Both parties arrange their own shipping and both must explicitly accept a waiver confirming they understand the trade is unprotected before it goes ahead, and both confirm receipt separately. The authenticity and conduct rules still apply in full.

14. Offers, bids and bundles

• A bid expires after 24 hours. One open bid per buyer per listing. A seller can set a minimum, counter a bid, or switch bids off per listing. A bid lapses when the item sells.
• A bundle is one seller, one shipment, one Payment fee. A seller's bundle discount is the seller's own setting and is shown as its own line in the breakdown.
• A deal proposal from chat shows the full price breakdown and expires after 24 hours; accepting it leads to the normal checkout. Money never changes hands in chat.

15. How listings are ranked

Because Dexicon is an online marketplace, we have to tell you what determines the order in which offers are shown (art. 6:230m of the Dutch Civil Code, implementing art. 6a of the Consumer Rights Directive). It is short:

• The default order is by recency: the listing published or renewed most recently comes first.
• You can change the order yourself to price (low to high or high to low) or to most wanted — how many collectors have that card on their wishlist.
• A search or filter narrows what is shown; it does not reorder what is left beyond the sort you chose.
• Nobody can pay for a higher position. There is no advertising, no sponsored placement and no promoted listing on Dexicon, and Dexicon Pro does not move a listing up. If that ever changes, any paid placement will be labelled as advertising and this section will say so.

16. Reviews

• A review is possible once per deal, from the moment the deal is settled (the money has gone to the seller, or, in a pure trade, once the check window has passed) until 60 days after the deal closes.
• Reviews are blind. Nobody sees a word of yours, and you see nothing of theirs, until the reviews publish. They publish as soon as both sides have written one, or automatically 14 days after the first review if only one of you did. That second rule exists so that staying silent cannot bury a review about you.
• You can change your own review until it publishes, and not after. Once it is public it stays as it is.
• A received review is not deleted on request — not by the person reviewed and not by us because they asked. A marketplace where you can delete the reviews you dislike has no reviews.
• A review that breaks the rules — abuse, personal data, off-topic, untrue factual claims — can be flagged. A human assesses the flag and the outcome comes with reasons. A review that breaks the rules is removed.
• Reviews contain personal data, so the law still applies to them: you can ask us to correct or erase a review about you, and we will weigh your request against our interest and that of other buyers in an honest review history (art. 17 and 21 GDPR). We will always tell you the outcome and why. When you close your account, the reviews you wrote and received are anonymised rather than kept under your name.

17. Taxes (DAC7) and your own position

• As a platform we are legally required (DAC7) to report sellers who in a calendar year reach 30 sales or €2,000 in sales proceeds — crossing either threshold triggers the report.
• When you approach the threshold we ask once for the details the law requires, including your tax identification number (the BSN if you live in the Netherlands). We ask only at the threshold, never before. Without them the law obliges us to pause your payouts, and new listings are kept as drafts until you add the details; your balance stays visible and stays yours, and deals that are already running finish normally.
• The annual report goes to the Dutch tax administration before 31 January, covering the previous year. You can see in the app exactly what is reported about you.
• Being reported under DAC7 does not automatically mean you owe tax, and it does not make you a trader (§2). You remain responsible for your own tax position, and Dexicon does not give tax advice.

18. Sanctions and appeal

Violations follow a ladder: warning → listing removal → marketplace restriction → suspension → ban. Fraud and safety cases can skip steps. Suspected business sellers are contacted for a conversation first (§2).

Every sanction comes with a statement of reasons and an appeal that a human reviews (ToS §12). Ongoing deals of a sanctioned account are still completed or refunded under these Rules.

19. Reporting

Report flows for listings, users, reviews and card data are always available in the app, and you can always write to support@dexicon.app. Reporters are told the outcome. We act on reports as soon as we can.